Metrics For Service Management
Designing for ITIL® »

Asl A Framework For Application Management Asl Version 2 (english Version)
a framework for application management. »

Archimate® 2.0 Specification
The ArchiMate enterprise architecture modelling language has been developed to provide a uniform representation for architecture descriptions. It offers an i... »

Passing The Itil® Foundation Exam
2011 Edition. Best practice. »

Foundations Of It Service Management
The Unofficial ITIL v3 Foundations Course in a Book »

Better Practices Of Project Management Based On Ipma-C And Ipma-D
Better Practices Of Project Management Based On Ipma-C And Ipma-D »

Competence Profiles, Certification Levels And Functions In The Project Management And Project Support Environment
2nd revised Edition »