Knock Your Socks Off Service Recovery
Knock Your Socks Off Service Recovery »

The Elements Of Power
Lessons on Leadership and Influence »

Elements Of Influence
the Art of Getting Others to Follow Your Lead »

What People Want
A Manager'S Guide To Building Relationships That Work »

What People Want
a Manager's Guide to Building Relationships That Work »

Winning Behavior
What the Smartest, Most Successful Companies Do Differently »

Adaptive Coaching
The Art And Practice Of A Client-Centered Approach To Performance Improvement »

Adaptive Coaching
True competitive advantage comes not from new products, strategy, or process, but from human talent--from ordinary people achieving extraordinary results. Fo... »

Powerful Proposals
How does a company constantly win more business than its rivals? A key factor is the ability to create proposals that outshine those from even the strongest ... »

Adaptive Coaching
the Art and Practice of a Client-Centered Approach to Performance Improvement »