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Boeklezers.nl is a network for social reading. We help readers discover new books and authors, and bring readers in contact with each other and with writers. Read more ».
Books
Tele-Stress Tele-Stress
Stress in call centres can be a big problem. According to a survey, 98% of call centre employees experience at least one stressful call each day - mostly fro... »
Stress in call centres can be a big problem. According to a survey, 98% of call centre employees experience at least one stressful call each day - mostly fro... »
Customer Service Over the Phone Customer Service Over the Phone
Techniques and Technology for Handling Customers Over the Phone »
Techniques and Technology for Handling Customers Over the Phone »
