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Books

Practical Benchmarking
Practical Benchmarking
Benchmarking is the process of identifying, understanding and adapting successful business practices. This guide explains how any company can implement a ben... »
 
 
 
 
 

Coping with Unplanned Absences
Coping with Unplanned Absences
A Pocket Guide »
 
 
 
 
 

Compliance for Green It
Compliance for Green It
Pocket Guide »
 
 
 
 
 

101 Barbecues And Grills
101 Barbecues And Grills
Triple-tested Recipes. Good Food. This work helps you to make the most of sunny days and warm evenings... »
 
 
 
 
 

Good Food
Good Food
101 30-minute Suppers »
 
 
 
 
 

Complaint Management Excellence
Complaint Management Excellence
Creating Customer Loyalty Through Service Recovery »
 
 
 
 
 

Customer Care Excellence
Customer Care Excellence
How To Create An Effective Customer Focus »
 
 
 
 
 

Playback
Playback
Reprint Edition »