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The Customer Rules The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World »
The Greatest Sales Stories Ever Told Over 40 of the world's best salespeople - from varied backgrounds such as the top Electrolux salesman to Ross Perot to Mary Kay Ash - tell some of their favo... »
Jackpot! Bob Shook, business journalist and former CEO, delves into the business behind Harrah's - one of the world's foremost casinos. He explores the genius marketi... »