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Books

Calming Upset Customers, Fourth Edition
Calming Upset Customers, Fourth Edition
Stay in Control in Any Situation »
 
 
 
 
 

Remarkable Customer Service ... and Disservice
Remarkable Customer Service ... and Disservice
Case Studies and Discussions to Increase Your Customers'' Delight »
 
 
 
 
 

Life''s Lessons
Life''s Lessons
Insights and Information for a Richer Life »
 
 
 
 
 

Calming Upset Customers
Calming Upset Customers
Staying Effective During Unpleasant Situations »
 
 
 
 
 

Professional Selling
Professional Selling
Practical Secrets For Successful Sales »
 
 
 
 
 

Crop Production in Saline Environments
Crop Production in Saline Environments
Global and Integrative Perspectives »