Author

Peter Hernon

Wikipedia: Peter Hernon

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Improving The Quality Of Library Services For Students With Disabilities
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Records Management and the Library
Issues and Practices »

Listening to the Customer
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An Action Plan for Outcomes Assessment in Your Library
An Action Plan for Outcomes Assessment in Your Library »

Shaping the Future
Advancing the Understanding of Leadership »

United States Government Information
United States Government Information »

Linking the U.S. National Technical Information Service with Academic and Public Libraries
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Reflecting on the Future of Academic and Public Libraries
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Service Quality in Academic Libraries
Service Quality in Academic Libraries »

Delivering Satisfaction and Service Quality
A Customer-Based Approach For Libraries »

Peter Hernon

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