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Books
The Handbook Of Customer Satisfaction And Loyalty Measurement
Handbook of Customer Satisfaction And Loyalty Measurement »
Handbook of Customer Satisfaction And Loyalty Measurement »
How To Measure Customer Satisfaction
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers w... »
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers w... »
Customer Satisfaction Measurement For Iso 9000
This text explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as b... »
This text explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as b... »
