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Boeklezers.nl is a network for social reading. We help readers discover new books and authors, and bring readers in contact with each other and with writers. Read more ».

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Books

Customer Winback
Customer Winback
How to Recapture Lost Customers and Keep Them Loyal »
 
 
 
 
 

One Customer, Divisible
One Customer, Divisible
Linking Customer Insight To Loyalty And Advocacy Behavior »
 
 
 
 
 

The Customer Advocate And The Customer Saboteur
The Customer Advocate And The Customer Saboteur
Linking Social Word-Of-Mouth, Brand Impression, And Stakeholder
Behavior »