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Books
Restoring Service Failures
The Single and Joint Effects of Apology and Compensation on Repurchase Intentions in Service Recovery »
The Single and Joint Effects of Apology and Compensation on Repurchase Intentions in Service Recovery »
The Great Deficit Debacle
Causes and Consequences of American Federal Budget Surpluses and Deficits »
Causes and Consequences of American Federal Budget Surpluses and Deficits »
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