The Pull of Customers, The Push of Processes
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Outsmart!
How to Do What Your Competitors Can''t »

Outsmart!: How To Do What Your Competitors Can't
How to Do What Your Competitors Can't »

Compete by Bursting the Bubble
How MinuteClinic Met the Unmet Health Care Needs of Millions-Cheaply and Conveniently »

Pull of Customers, The Push of Processes, The
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Compete by Changing
How Shutterfly Succeeded on a New and Larger Playing Field »

Reengineering The Corporation: A Manifesto For Business Revolution
A revised and updated edition of a best-selling business guide to remaking a company's processes, organization structure, and management systems through reen... »

Averting the Financial Collapse of Our Health Care "System"
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Value Process, Value Proposition
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Simplifying Complexity
How Go Daddy Met Its Customers'' Unmet Needs »