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Books
The Value Profit Chain
Treat Employees Like Customers and Customers Like Employees. From the authors of THE SERVICE PROFIT CHAIN comes the culmination of... »
Treat Employees Like Customers and Customers Like Employees. From the authors of THE SERVICE PROFIT CHAIN comes the culmination of... »
The Service Profit Chain
This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and ... »
This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and ... »
The Ownership Quotient
Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage »
Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage »
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