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Books

42 Rules for Outsourcing Your Call Center
42 Rules for Outsourcing Your Call Center
Best Practices for Outsourcing Call Center Planning, Operations and Management »
 
 
 
 
 

42 Rules for Outsourcing Your Call Center (2nd Edition)
42 Rules for Outsourcing Your Call Center (2nd Edition)
Best Practices for Outsourcing Call Center Planning, Operations and Management »