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De ultieme vraag: Zou u ons bedrijf aanbevelen? BUSINESS BIBLIOTHEEK
Te veel ceo's hebben ambitieuze groeiplannen, maar slagen er niet in ze te realiseren. Waarom? Omdat ze zich richten op winstdoelstellin... »
The Ultimate Question Do you know how many of your customers would recommend you to a friend? If not, you are not alone. You are also in danger of undertaking initiatives that may... »
The Loyalty Effect The Hidden Force Behind Growth, Profits And Lasting Value »