The Ultimate Question
Do you know how many of your customers would recommend you to a friend? If not, you are not alone. You are also in danger of undertaking initiatives that may... »

The Loyalty Effect
The Hidden Force Behind Growth, Profits And Lasting Value »

The Ultimate Question: Driving Good Profits and True Growth
Driving Good Profits And True Growth »

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
How Net Promoter Companies Thrive in a Customer-Driven World »

De ultieme vraag: Zou u ons bedrijf aanbevelen?
BUSINESS BIBLIOTHEEK
Te veel ceo's hebben ambitieuze groeiplannen, maar slagen er niet in ze te realiseren. Waarom? Omdat ze zich richten op winstdoelstellin... »

The Ultimate Question: Driving Good Profits and True Growth [With Headphones]
Driving Good Profits and True Growth [With Headphones] »

Loyalty Rules
How Today'S Leaders Build Lasting Relationships »

The Ultimate Question: Driving Good Profits and True Growth
Driving Good Profits And True Growth, Library Edition »

Loyalty Rules!
How Today'S Leaders Build Lasting Relationship »

El Efecto Lealtad
Crecimiento, Beneficios y Valor Ultimo »