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Kijk op klantgerichtheid KIJK OP KLANTGERICHTHEIDAuteurs: Ed Peelen, Rob Beltman, Gerard Struijf en Adriaan WagenaarHet onderwerp klantgerichtheid wordt vaak op eenzijdige wijze beli... »
Economie van experiences "Albert Boswijk and his colleagues are the pre-eminent experts in Experience Management in Europe. This book brings all of their knowledge and wisdom togethe... »
The Experience Economy THE EXPERIENCE ECONOMY
A NEW PERSPECTIVE
Albert Boswijk, Thomas Thijssen and ED Peelen
This book investigates the development of innovative, sustainable and ... »