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Boeklezers.nl is a network for social reading. We help readers discover new books and authors, and bring readers in contact with each other and with writers. Read more ».
Books
The Service Profit Chain
This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and ... »
This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and ... »
Idea box
