Knock Your Socks Off Service Recovery
Knock Your Socks Off Service Recovery »

Managing Knock Your Socks Off Service
Revisions By Chip Bell And Dave Zielinski »

Dance Lessons
A Novel »

Magnetic Service
The ideal customer defends, champions, forgives, and commits to a company or brand for the long term . but how can a business create such long-lasting loyalt... »

Wired And Dangerous
How Your Customers Have Changed And What To Do About It »

Managers As Mentors
Building Partnerships for Learning »

Wired and Dangerous
How Your Customers Have Changed and What to Do About It »

Customers As Partners
Building Relationships That Last »

Take Their Breath Away
How Imaginative Service Creates Devoted Customers »

Customer Loyalty, Guaranteed
Create, Lead, and Sustain Remarkable Customer Service »