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Books
It Service Management From Hell: Based On Not-itil
Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. It's not what you might expect!! Illustrated with original cartoons, th... »
Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. It's not what you might expect!! Illustrated with original cartoons, th... »
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