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Boeklezers.nl is a network for social reading. We help readers discover new books and authors, and bring readers in contact with each other and with writers. Read more ».
Books
Competing In A Service Economy
How to Create a Competitive Advantage Through Service Development and Innovation »
How to Create a Competitive Advantage Through Service Development and Innovation »
Improving Customer Satisfaction, Loyalty, and Profit
An Integrated Measurement and Management System »
An Integrated Measurement and Management System »
Idea box
